SunChat Features

SunChat Main Features

  • Free & Fast support
  • Multiple chats same time
  • XMPP support (IPhone, IPad, IPod, Android, Blackberry, GTalk) basically any device who supports XMPP messages.
  • See what users are typing before they send a message.
  • Multiple operators
  • Send delayed canned messages as it was real user typing
  • Chats archive
  • Priority queue
  • Chats statistic generation, top chats
  • Resume chat after user closed chat
  • All chats in single window with tabs interface, tabs are remembered before they are closed
  • Chat transcript print
  • Chat transcript send by mail
  • Site widget
  • Page embed mode for live support script or widget mode, or standard mode.
  • Multilanguage
  • Chats transfering
  • Departments
  • Files upload
  • Option to take website screenshot see what user see
  • Chat search
  • Automatic transfers between departments
  • Option to generate JS for different departments
  • Option to prefill form fields. 
  • Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
  • Cronjobs
  • Callbacks
    • Closed chat callback
    • Unanswered chat callback
  • Asynchronous status loading, not blocking site javascript.
  • XML, JSON export module
  • Option to send transcript to users e-mail
  • SMTP support
  • HTTPS support
  • No third parties cookies dependency
  • Previous users chats
  • Online users tracking, including geo detection
  • GEO detection using 6 different sources
  • Option to configure start chat fields
  • Sounds on pending chats and new messages
  • Google Chrome notifications on pending messages.
  • Google Chrome notifications for new messages.
  • Browser title blinking then there is pending message.
  • Option to limit pro active chat invitation messages based on pending chats.
  • Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
  • Users blocking
  • Posibility to integrate with google analytics event's tracking
  • Top performance with enabled cache
  • Advanced embed code generation with numerous options of includable code.
  • Template override system
  • Module override system
  • Support for custom extensions
  • Changeable footer and header content
  • Option to send messges to anonymous site visitors,
  • Canned messages
  • Informing then operator or user is typing.
  • Option to see what user is typing before he sends a message
  • Canned messages for desktop client
  • Voting module
  • FAQ module
  • Online users map
  • Pro active chat invitation
  • Remember me functionality
  • Total pageview tracking
  • Total pageview including previous visits tracking
  • Visits tracking, how many times user has been on your page.
  • Time spent on site
  • Auto responder
  • BB Code support. Links recognition. Smiles and few other hidden features
  • First user visit tracking
  • Option for customers mute sounds 
  • Option for operators mute messages sounds and new pending chat's sound.
  • Option to monitor online operators.
  • Option to have different pro active messages for different domains. This can be archieved using different identifiers.
  • Dekstop client supports HTTPS
  • Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
  • Option for operator set online or offline mode.
  • Co-Browsing
  • Automatic translations (Bing or Google)
  • Flexible permission system:
    • Roles
    • Groups
    • Users
  • Powered by
    • PHP
    • eZComponents
    • Bootstrap 3
    • Gulp
    • Webpack
    • Angular 1.x
    • jQuery
    • MySQL
    • IonCube
    • Zend Optimizer
  • Features
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