XMPP

By default SunChat is preconfigured for GTalk support. So you just have to enter your E-mail address and password and you are ready to go or just test. Some notices regarding XMPP implementation and apps.

GTalk - anrdoid

  • GTalk does not support messages to self. That means, that XMPP should contain another mail account (GMail account) than Live Helper Chat responsible user.

Xabber - android

  • It supports messages to self, so that means that this section e-mail and E-mail who will receive a messages can be the same.

Monal - IPhone, IPod

  • It supports messages to self.

You have to configure department to send XMPP messages. Check XMPP messages, enter recipients, and adjust how many seconds to wait untill xmpp message is send.

 FAQ

  • How do you determine to what e-mail message should be send (XMPP)?
    • First I check does department has assigned E-mail
    • If there is no assigned E-mails i just send very first user in system, in most cases it's just an admin.
  • I do not receive a messages what to do?
    • If you are using different accounts one for sender XMPP and another one for recipient, make sure that receipient can receive a messages from send. Usually it's just enough to add to contacts another account.
    • If you are using GTalk mobile client make sure that sender and receiver are the different accounts.
    • While configuring switch to old gtalk interface
    • after you do that. You should see a chat request. After that you can switch back to new hangout interface.
  • I heard that google has dropped xmpp support?
    • google has dropped support communication support between two xmpp servers, but not between two gmail accounts. So this feature 100% working.
  • I receive a error saying "Could not connect before timeout"
    • That means that your server does not allow remote connections to 5222 port.
  • Then i enter a my gmail password i receive Auth Failed, what to do?
  • I receive test message but do not receive a real xmpp message?
    • Try to clear cache, make sure that department has all the required settings for xmpp notifications.
  • XMPP Usage
  • 1 Auttoiko artikkeli?
Auttoiko tämä artikkeli teitä?

Related Articles

Installation

Download sunchat_version.zip and runme.php to your computer.  Please read the README.txt...

Paid Chat

Where it can be used?. If you want to have livehelp chat based on some identifier and chat...

Products

This feature is needing bussiness license or up.What is product and where it can be used? If...

Visitors Map / Tracking

SunChat uses Google maps API to show visitors in map. For setting up you map, first thing is to...

Adding SunChat Livechat to your website

After first login, setup your new website chat widget for starting to get livechat reguests...