This feature is needing bussiness license or up.
What is product and where it can be used?

If are selling few products groups (example). Like 1 and 2. 1 consists of numbers, legos, Sheeps, and product 2 consist of  Castle, Farm, Flat.  So we have in general two departments.

1 and 2 products would be

  1. legos
  2. numbers
  3. Sheep
  4. Castle
  5. Farm
  6. Flat

​So if customer chooses legos chat would be automatically assigned to department.

How it works?

  1. Go to "Settings" => "Chat configuration" => "Product" and enable module.
  2. When product module is enabled in embed code generation window will appear product selection box.
  3. If department is chosen all assigned department products will be shown.
  4. If department does not have a product, department selection field will be shown.
  5. Also you can choose what products separately should be shown.
  6. Have in mind that that only product or department selection can be shown at any single time.
  • 1 Users Found This Useful
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